Customers must contact OOTO Clothing within 14 days from the date of purchase in order to make returns. Items must be in their original condition with original tags attached. If the item has been worn we cannot offer a refund, exchange or credit note.
Please notify firstname.lastname@example.org that you will be making a return and state the reason for your return, describe the item you will be returning and state the date of your purchase. OOTO Clothing will return your email and state whether you are eligible for refund, exchange or credit note.
If you are eligible the Returns address will be given in this email.
Please note, OOTO Clothing will not be responsible for return shipping costs.
Once a return has been received and cleared a quality check we will exchange or refund the item as requested. OOTO Clothing reserves the right to deny a return if it does not meet our returns policy.
ALL SALE ITEMS ARE NON REFUNDABLE BUT CAN STILL BE RETURNED IN EXCHANGE FOR STORE CREDIT.