Customers must contact OOTO Clothing within 14 days from the date of purchase in order to make a return. Items must be in their original condition with original tags attached, any items that have been worn will be subject to an exchange or credit note only.
Please contact firstname.lastname@example.org and notify us that you will be making a return. Please state the reason for return, your order number and which item(s) you'll be returning. In order for us to process returns quicker please insert name and email address to your parcel.
If you are eligible for a return the address will be sent via email.
Please note, OOTO Clothing will not be responsible for return shipping costs and returning items are the responsibility of the customer, we ask that you keep a proof of postage i.e receipt for any items you send back to us.
Once a return has been received and cleared a quality check we will exchange or refund the item as requested. OOTO Clothing reserves the right to deny a return if it does not meet our returns policy.
ALL SALE ITEMS ARE NON REFUNDABLE BUT CAN STILL BE RETURNED IN EXCHANGE FOR STORE CREDIT.